Effective Date: Jan 1st, 2026
Thank you for shopping with Bed Ted Books. We are committed to delivering your order safely, securely, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
If you have any questions about your order or delivery, please contact us through our Contact page, and we’ll be happy to help.
Order Processing
Once your order has been successfully placed, we begin preparing it for dispatch.
- Orders are typically processed within 1–3 business days.
- Orders are processed Monday to Friday, excluding UK public holidays.
- During busy periods, such as holidays, promotions, or new book launches, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with your shipping details. Where available, tracking information will also be provided.
Shipping Destinations
At this time, Bed Ted Books ships exclusively within the United Kingdom.
Unfortunately, we are currently unable to accept or fulfil orders for delivery outside the UK.
If we expand our delivery services internationally in the future, this Shipping Policy will be updated accordingly.
Delivery Times
We aim to deliver all orders within the United Kingdom as quickly as possible.
Estimated delivery times are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard UK Delivery | 2–5 Business Days |
Please note that these delivery times are estimates and may occasionally vary due to circumstances beyond our control, including courier delays, severe weather, or public holidays.
Shipping Charges
Shipping charges are calculated during checkout based on your order.
The total shipping cost will always be displayed before you complete your purchase, ensuring there are no unexpected charges.
Order Tracking
Where available, tracking information will be provided after your order has been dispatched.
Please allow up to 24 hours for tracking information to become active after receiving your dispatch confirmation email.
Multiple Item Orders
If your order contains multiple items, they may occasionally be shipped separately to ensure the quickest possible delivery.
If this happens, you will receive confirmation for each shipment where applicable.
Incorrect Delivery Information
Please ensure that your delivery address is accurate before completing your order.
Bed Ted Books cannot be held responsible for delays or failed deliveries resulting from:
- Incorrect addresses
- Missing house or flat numbers
- Incorrect postcodes
- Incorrect recipient information
If you realise you’ve entered incorrect delivery details, please contact us immediately. While we will do our best to update your order before dispatch, we cannot guarantee changes once processing has begun.
Delayed Deliveries
Although we work with reliable delivery partners, delays can occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Courier operational delays
- High seasonal demand
- Unexpected transport disruptions
If your order has not arrived within the estimated delivery period, please contact us and we will gladly assist in investigating the shipment.
Damaged or Missing Orders
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery.
To help us resolve your request as quickly as possible, please provide:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the damaged item (if applicable)
- Photographs of the packaging (where possible)
After reviewing your request, we will work with you to arrange a suitable resolution, which may include a replacement or refund in accordance with our Refund & Return Policy.
Failed Deliveries
If a parcel is returned to us because:
- An incorrect delivery address was provided
- Delivery attempts were unsuccessful
- The parcel was refused by the recipient
Additional shipping charges may apply before the order can be dispatched again.
Digital Content
From time to time, Bed Ted Books may offer free digital resources, including audiobooks or downloadable content.
As these items are delivered electronically, they are not subject to physical shipping and are available immediately after access is provided.
Delivery Responsibility
Responsibility for your order passes to you once it has been successfully delivered to the delivery address provided during checkout.
Please ensure your delivery information is correct and that someone is available to receive the parcel where required.
Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our delivery procedures, business operations, or legal requirements.
Any updates will be published on this page with a revised effective date.
We encourage customers to review this page periodically to stay informed of any changes.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us through the Contact page on our website.
Our team will be happy to assist you.
Thank you for choosing Bed Ted Books. We appreciate your support and look forward to delivering magical stories that inspire young readers across the United Kingdom.
